In this context, new technologies have evolved to become a necessary business email list element, since they provide the efficiency that customers are looking for. Thus, with systems that use Artificial Intelligence , such as virtual agents, it is possible to automate certain tasks and facilitate the work of workers, thus contributing to creating personalized conversational business email list experiences while increasing productivity and efficiency. . In this post we tell you what virtual agents are and how you can use them in your company to make the most of their full potential. What is a virtual agent? A virtual agent is a system business email list based on Artificial Intelligence that maintains a conversation with users through text messages or a phone call.
This technology uses software available in virtual switchboard business email list services or call center software integrated with solutions such as WhatsApp or Telegram, which allows the user to have a conversation without a physical person answering the interactions, as long as the request is not very qualified. In the event that it becomes more complex and the business email list answer is not found, the system will transfer the conversation to a human agent to continue it. Virtual agents can be embedded in websites and applications for customer interaction and resolution business email list of issues simply and quickly.